Director - Management Consulting
KPMG in New Zealand
Dylan is responsible for leading the New Zealand’s Customer Advisory practice in KPMG Management Consulting. He works with firms from a wide range of industries, such as Telecommunications, Media, Energy, Financial Services and Construction. His key areas of experience include customer analytics and profitability insights, customer experience design and journey assessments, developing channel migration strategies, improving salesforce effectiveness and contract centre optimisation.
Bachelor of Computer and Information Sciences - Auckland University of Technology