The pandemic impact on Global Business Services

The pandemic impact on Global Business Services

Business service suppliers are majorly impacted by the Coronavirus. Many are clueless how to approach the uncertainties. “How do I retain client’s trust?, Can I still deliver services tomorrow?” and “How will this pandemic affect my future-state organization and business continuity planning?”

Alexander Raaijmakers

Partner, Head of Finance & Business Services

KPMG Nederland


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More than half of the industries’ business leaders are highly concerned about the impact of COVID-19 on service delivery models. For some this is caused by the spread of delivery centers throughout regions with insufficient facilities for a working from home (WFH) set-up. Many other facets play a critical role during these times. For the long-term, this means that digitalization is essential to involve in business continuity planning. Are you curious how to sustain your business and what mitigations are applicable in three different time stages? Read the full text in the document below to find out more about the 8 guiding principles KPMG formalized or contact Alexander Raaijmakers.

© 2021 KPMG N.V., een Nederlandse naamloze vennootschap en lid van de wereldwijde KPMG-organisatie van onafhankelijke ondernemingen gelieerd aan KPMG International Limited, een Engelse vennootschap “limited by guarantee”. Alle rechten voorbehouden.

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