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Crisis Management – Being in control

Crisis Management – Being in control

Strong crisis management is crucial in time of Corona

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Why strong crisis management is crucial in time of Corona?

  • Working with our clients we note that rule one in crisis management is to 'respond immediately'.
  • Acting swiftly requires clear insights in the evolving situation and adequate coordination of decision making processes. Most clients have established a crisis team and we work alongside them to enhance their crisis management capabilities.

Key challenges faced

  • Key persons are required for business critical processes impacting continuation of programs
  • Crisis management requires fast access to multi-disciplinary support and mobilization of 'flexible' expertise
  • Insight and overview of the rapidly changing crisis situation demands strong coordination and communication
  • Operationalising temporary measures (e.g. payment relief) and identifying and implementing ways to best service customers during the crisis requires dedicated support

How to respond

  • Structure bank-wide COVID-19 response activities in a clear, lean and manageable way
  • Mobilize a digital war room to coordinate the bank response
  • Ensure consistent communications across internal and external stakeholders (incl. Clients, Supervisors, Auditors)
  • Facilitate senior and/or executive management decision-making
  • Establish interim operating model to continue serving clients and facilitate client assistance programs

How we can help

  • Program (re)structuring management support: we have successfully supported multiple clients with structuring complex and bank-wide program activities in a clear, lean and manageable way
  • Set up interim operating models and customer assistance initiatives: our clients benefit from our proven methodology for the set-up and execution of amongst others payment holidays, temporary relief programs and temporary ways of serving clients
  • Execution of Program Management / Crisis Management Office: we have a strong track record in Program management Office execution. This includes setup of crisis / PMO war room, crisis planning, progress dash boarding and decision support
  • Crisis communication and Change: we offer communication planning and change expertise to ensure the right communication and change behaviour at clients

More information

Please contact Bart van Kampen for any further queries .

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