COVID-19 has accelerated shifts in customers' lives. All the while, the Dutch insurance industry has been hurtling towards a perfect storm of converging market threats. While the immediate operational impact of COVID-19 appears to be relatively limited for Dutch insurers, we believe it is a critical time for insurers to leverage the momentum of this perfect storm and redefine who they want to be for their customers in this moment when customers are looking towards them for protection and guidance.
The measures following the COVID-19 outbreak have accelerated digitalization in The Netherlands, as people have started working, communicating and socializing from home.