It's hard to remember the world pre-COVID, and even harder to imagine one post-COVID. The crisis is testing the acumen of leadership and the agility of organizations in ways never seen before.
For many of us, it's the most challenging work related crisis we've faced in our entire lives. The pandemic, of course, will eventually end (we hope). But the world will look quite different then, which means workforces, organizations and leadership will need to act quite different as well. Recovery won't be easy. And although we can anticipate the changes, a lot still remains unknown and foggy. This means that in order to accelerate in the fog, we need to keep one 'foot on the pedal' while at the same time keeping our eyes on the future.
No one can predict exactly what will happen as the 'new reality' or post-COVID-19 world sets in – or even when we will get there – but what organizations can control now (or as soon as they get out of crisis management mode) is to plan for various scenarios that may occur and prepare for that future setup of the workforce accordingly. A setup that will most certainly include certain forms of automation.
As we see in the marketplace, every organization is in a different phase as it manages its way through the pandemic. Some are in survival mode. Some are planning to rebound from the crisis by reshaping their portfolio to align to new customer needs. Each company will have to take steps in order to jump-start their operations. Business processes, talent management, organizational culture, and so much more will have to adapt and change in order to thrive post-COVID. And organizations will need to embed these changes to prevent them from snapping back to business as usual.
Organizational capabilities can accelerate the prioritization process in the organization. What can be improved first or in parallel? Do we start with the processes, systems, tools, skills, knowledge, behaviors, or the structure(s) that companies need to achieve their business objectives? To accelerate the prioritizing we found there are six workforce areas that the organization can focus on to address the disruption happening in the labor market, their workforce and the disruption in the overall economy (during and after COVID-19):