Organizations that use traditional outsourcing models are often confronted with rigid service providers strictly adhering to (contractual) agreements and agreed KPIs, resulting in long time to market, lack of flexibility and high costs. At the same time, the risk of vendor lock-in is lurking due to a lack of in-house (tacit) know-how and expertise. At the other end of the sourcing spectrum, delivery models based on ‘staff augmentation’ offer full flexibility, but lack the contractual obligations for the service provider to deliver performance and quality, often relying solely on best effort. Both are reasons for organizations to look for a middle ground between these models.

For more information please download the publication.