Banking System Survey | KPMG | NL
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Banking Systems Survey 2017 / 2018

Banking Systems Survey 2017 / 2018

What are the key topics that consume the attention of Dutch bank CIOs? What are their plans with their IT organisations? What is their current maturity with regards to data & analytics? How do they perceive their innovation capabilities? You can read this and more in our Banking Systems Survey 2017 / 2018.


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Banking Systems survey

In this survey, we asked Dutch banking CIOs about their top priorities in technological innovation within their organisation. Not surprisingly the focus is on APIs and banking ecosystems, also in relationship with the upcoming possibilities of PSD2. Another main priority is data and data management, which is one of the topics where the bank fear the BigTechs most. These BigTechs are native in data and data manage¬ment. Once the BigTechs speed up their position in the banking industry, we expect that the existing banks will struggle to keep up. This is mainly due to the legacy IT within the existing banks, low data quality, data capabilities and last but not least the technological advantage of the BigTechs combined with close to infini¬te funds.

What did surprise us is the type of competition that the smaller banks fear. Where the large banks fear the BigTechs, the small banks fear the large banks and not, as we expected, the FinTechs. Combined with the focus of the smaller banks on banking itself and not on technology (as most of the small banks use off-the-shelf core banking), this raises the question on how the future position of the small banks will look like. As the large banks are turning into IT companies and their challengers are IT compa¬nies by nature, why aren’t the small banks making the switch?

This is also stressed by the distinction in resourcing between large and small banks. The large banks are hiring IT staff, whereas the small banks are decreasing their IT FTE numbers. This is off course the result of their off-the-shelf SaaS focus, which results in less operational IT personnel. But we would have expected a replacement of IT operational personnel with IT analysts, data scientists and other highly qualified IT personnel. But surprisingly small banks have hardly invested in these capabilities. We believe small banks miss the scale to keep up with the technology challenges ahead.

Our final conclusion is that the Payment Services Directive II (PSD2) has high potential, but this potential is still locked due to unclear legislation. There is also no killer app yet, which can turn the market upside down. We do expect that this delay is just postponing the disruptive impact PSD2 will have in the near future.

Key take-aways

  • The (large) bank fear the BigTechs most;
  • The small banks fear the large banks and not the FinTechs;
  • Data management and data strategy are top priorities among Dutch banking CIOs;
  • CIOs have strong ambitions to increase innovation effectiveness;
  • The large banks are hiring IT staff, whereas the small banks are decrease their IT FTE;
  • PSD2 has high potential, but this potential is still locked due to unclear legislation;
  • Robotics and AI was expected to be high on the strategic (IT) calendar, but it is not yet;
  • Mid-sized and small banks have a preference for local vendors.

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