The KPMG BICSS was launched in 2007 to heighten the consciousness of service delivery among Nigerian banks. Over the last few years, we have seen banks continue to realign their service delivery strategies in response to changing customer expectations and behavior.
Our most recent banking survey covered 27 locations across Nigeria. In the process, we spoke to more than 27,000 retail, 3,500 SMEs and 490+ corporate and commercial organisations across the country.
Kindly click the links below to read more highlights on the KPMG's Annual Banking Industry Customer Satisfaction Survey (BICSS) from Year 2013 - 2018.
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