The management of small and medium enterprises (SMEs) can experience confusion and fear when they receive letters from tax authorities.
“Some cannot even differentiate between the Inland Revenue Board (IRB) and Royal Malaysian Customs Department (RMC), ” said KPMG Malaysia executive director Soh Lian Seng. He also noted that many taxpayers are unable to differentiate between desk and field audits.
“It can also be challenging to talk to taxpayers about the urgency of responding, when they get a letter from the tax authorities. The taxpayer has difficulty understanding why tax authorities are asking for documentation after everything has been done by auditors and tax agents, ” said Soh.
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