Post-Covid-19, the question now lies in whether the local financial banking scene will step up to the challenge of this increasing demand for digital banking. According to KPMG's latest report entitled Digital Banking: The Inclusive Agenda, the financial services sector will be a key driver of economic recovery and growth. In particular, the stage is set for digital banking to thrive.
Adrian Lee, Head of Financial Services, said that the changing socio-economic landscape has altered customers' money management, spending patterns and business operations, in which digital banking could provide unique values by pushing - products which are customer centric.
Yeoh Xin Yi, Head of Financial Risk Management, said a successful digital bank should incorporate three areas into its strategic blueprint: understanding customer behaviors and expectations, improving financial literacy and inclusion, as well as being an active platform.
Click here to read the full article published in The Sunday Post (Kuching).
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