The Covid-19 pandemic, which forced a worldwide work-from-home (WFH) experiment over the past several months. To better understand the social impact of this new arrangement on both employers and employees and how, or what factors could be changed to improve the situation, an online poll was carried out by KPMG Management and Risk Consulting Sdn Bhd between April 7 and May 19 — at the peak of the Movement Control Order (MCO) when most had to work from home — involving 3,022 respondents in Malaysia.
The results of the survey are as shown in the infographic. The results also highlighted the top three challenges faced by respondents being network issues, communication barriers and lack of technology readiness.
According to Sharmini Ann Jacob, Executive Director of People and Change, KPMG in Malaysia, the implications of these results emphasize the need for organizations to provide their people with the right tools and to achieve strong workforce productivity, organizations must invest in effective communication platforms and upskill employees to better adopt new technologies.
Additionally, Chan Siew Mei, Head of Advisory, KPMG in Malaysia, notes that organizations have started to shift from focusing on short-term responses to a long-term view on how and where people work. A foregone conclusion is that organizations that optimally support new ways of working will be the ones that will achieve business resilience.