Business Change Management

KPMG’s Business Change Management (BCM) Method is an approach used to manage the people, process, or system factors of change to achieve the intended business outcomes.

Change Management is like the GPS for your company's journey to navigate transformation. It is the strategic approach to ensure that when your organisation decides to make significant changes— whether it's adopting new technologies, altering processes, or shifting company culture— everyone is on board and the transition is as smooth as possible.

The ability to adapt to change becomes ingrained in the corporate culture, enabling the organisation to stay competitive, agile, and sustainable for long-term success. Changes that positively impact internal processes often translate to better customer experiences, which in turn enhances customer satisfaction and loyalty. 

Business Change Management provides a roadmap that helps you navigate from your current state to the desired future state. It is not just about telling people what is changing; it's about getting everyone excited, engaged, and equipped with the right tools to make the journey together.

We are here to guide you through every twist and turn, providing clear communication, addressing concerns, and making sure your team is ready for the exciting road ahead. With our help, your company can embrace change with confidence, minimize disruptions, and arrive at your destination successfully. Let's turn challenges into opportunities, together.

Project failure due to:

• Lack of a unified vision.
• Lack of commitment from senior management.
• Inadequate communication.
• Lack of clarity and accountability.
• Lack of user adoption (especially when tech related).
• Poor employee engagement resulting in high levels of attrition.

• Creation of a customised solution based on our KPMG Change Management methodology.
• Cultivate a culture that supports and embraces change.
• Build communication to support buy-in and alignment.
• Establish the strategic aims and vision for change.
• Promote senior management commitment.
• Translate the vision into reality for the people; what it means for them.
• Guide and support the organisation and its leaders to the vision identified via the roadmap.
• Make sure the change is sustainable and the benefits are realised.
• Understand the skills required to drive the change.
• Train people on identified skills.

• Smooth Transition: Promote a smooth transition by helping you explore and address concerns, reducing resistance to change amongst employees.

• Stakeholder Engagement: Identify and engage with key stakeholders and leaders who are necessary to drive the change forward, tackling their concerns, and involving them in the process..

• Risk Mitigation: Identify and mitigate potential risks associated with the changes, reducing the likelihood of negative impacts on the business and employees.

• Optimises Performance: Foster the effective implementation of new processes and systems, leading to optimised performance. Provides tools and metrics to measure the success of change initiatives.