Associate Director, Customer and Operations
KPMG in Malta
Adrian holds the post of Associate Director, Customer and Operations Advisory having joined the organisation in September 2018. His extensive experience in understanding and getting to the root causes of challenges organisations face, in terms of operational processes and customer journeys, enables him to support organisations in related decision making processes. Adrian has been engaged on a number of projects and his work has mainly focused on supporting organisations in translating their business objectives into operational strategies. Adrian is a firm believer that such journeys should be of a transformational nature. Prior to joining KPMG, Adrian was engaged as an Operations Manager in the IT industry, were he was responsible for policies, procedures, resource planning, programme management and quality management systems. In his work experience, spanning over 25 years, Adrian acquired knowledge on various processes and functions within organisations. He has extensive experience as a project manager, in organisational change management, as a process analyst and in technical implementations. He also has detailed knowledge of quality assurance activities including internal audits, recommending and implementing corrective actions and ensuring overall compliance. Adrian has also implemented ISO9001 and ISO27001 in organisations, with the focus on integrating the QMS and Continuous improvement processes by automating and consolidating different platforms. Besides being engaged to provide strategic C-level support, Adrian has also assisted companies to improve their operational business model, in areas such as; planning, developing and implementing quality management systems, developing and assessing standard operating procedures, coaching, quality audits, setting up knowledge management platforms, and conducting training needs analysis.
Masters of Business Administration in Strategic Planning , Edinburgh Business School, Hariott Watt University, Scotland
Masters of Science in Leadership and Organisational Behaviour, DCU Business School, Dublin City University, Ireland