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Privacy Policy

Privacy Policy

Last Updated 24 April 2020

KPMG is dedicated to protecting the confidentiality and privacy of information entrusted to us. We comply with the applicable personal data protection law. Please read this Privacy Policy to learn about your rights, what information we collect, how we use and protect it.

This website is operated by KPMG Dooel Skopje, Uniform Identification Code 5402280, having its seat and registered address at Filip Vtori Makedonski, Soravia Center, 7th floor, Skopje - Centar, North Macedonia, a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. KPMG International does not provide client services. 

1. Who are we?

This Privacy Policy applies to KPMG Dooel Skopje, Uniform Identification Code 5402280 and KPMG Macedonia Doo Skopje, Uniform Identification Code 5078598, both having seat and registered address at Filip Vtori Makedonski, Soravia Center, 7th floor, Skopje - Centar, North Macedonia. Both companies do not act as joint controllers but demonstrate the same attitude to the processing and protection of personal data entrusted to them and apply the same policies and procedures to the processing of personal data.

2. Who can you contact for privacy questions or concerns?

If you have questions or comments about this Privacy Policy or how we handle personal data, please direct your correspondence to: KPMG, at Filip Vtori Makedonski, Soravia Center, 7th floor, Skopje, North Macedonia or email mk-dldataprivacy@kpmg.com. We aim to respond within 15 to 30 days from the date we receive privacy-related communications, depending of the specifics of the request.

If you are not satisfied with the response you receive, you may escalate your concern to our Privacy Liaison by sending an email to mk-privacyliaison@kpmg.com. We will acknowledge your email within 14 days and seek to resolve your concern within 1 (one) month of receipt. Where the concern is complex or we have a large volume of concerns, we will notify you that the concern will take longer than (1) one month to resolve, and we will seek to resolve your concern within (3) three months of the concern being first raised.  We may accept your concern (and in that case implement one of the measures set out in the ‘Your Rights’ section below), or we may reject your concern on legitimate grounds.

In any event, you always have the right to lodge a complaint with the Agency for Personal Data Protection to report concerns you may have about our data handling practices at:

Postal address: bul. Goce Delcev br. 18, 1000 Skopje, North Macedonia        

Telephone:      +389 (2) 32-30-635,

Email:              info@privacy.mk

Internet:          www.dzlp.mk

The EU member state regulator contacts may be found here.

3. How do we collect personal data?

  • Directly. We obtain personal data directly from individuals in a variety of ways, including obtaining personal data from individuals who provide us their business card, complete our online forms, subscribe to our newsletters and preference centre, register for webinars, attend meetings or events we host, visit our offices, apply for open positions at our companies or client’s organizations or provide reference for job applicants. We may also obtain personal data directly when, for example, we are establishing a business relationship, performing professional services through a contract, or through our hosted software applications. 
  • Indirectly. We obtain personal data indirectly about individuals from a variety of sources, including recruitment services and our clients. We may attach personal data to our customer relationship management records to better understand and serve our business clients, subscribers and individuals, satisfy a legal obligation, or pursue our legitimate interests.  
    • Public sources -- Personal data may be obtained from public registers (such as Commercial Register), news articles, sanctions lists, and Internet searches.
    • Social and professional networking sites -- If you register or login to our websites using social media (e.g., LinkedIn, Google, Facebook, or Twitter) to authenticate your identity and connect your social media login information with us, we will collect information or content needed for the registration or login that you permitted your social media provider to share with us. That information may include your name and email address and depending on your privacy settings, additional details about you, so please review the privacy controls on the applicable service to set how much information you want shared with us.
    • Business clients -- Our business clients may engage us to perform professional services which involves sharing personal data they
      control as part of that engagement. For example, we will review payroll data as part of an audit and we often need to use personal data to provide certain advisory and other professional services. Our services may also include processing personal data under our clients’ control on our hosted software applications, which may be governed by different privacy terms and policies.
    • Suppliers, partners, sub-contractors -- We may obtain personal data about representatives and contact persons of our suppliers, partners, sub-contractors for the purposes of execution and performance of the relevant agreement.
    • Recruitment services -- We may obtain personal data about candidates from an employment agency, and other parties including former
      employers and colleagues.

4. What categories of personal data do we collect?

We may obtain the following categories of personal data about individuals through direct interactions with us (e.g. if you choose to provide it — for example, to contact mailboxes or to register for certain services) or from information provided through client engagements, from job applicants, suppliers, partners, sub-contractors, and through other situations including those described in this Privacy Policy.

  • Personal data. Here is a list of personal data we commonly collect to conduct our business activities.  
    • Identification information (e.g., names, company name, position details).
    • Contact details (e.g., work and mobile telephone numbers, work and personal email and postal address).
    • Professional details (e.g., job and career history, educational background and professional memberships, published articles). 
    • Personal data for the purposes of provision of professional services (e.g., name, personal identification number, date and place of birth, postal address).
    • Personal data for the purposes of clients and ultimate beneficial owners identification as required by the applicable anti-money laundering law (e.g. name, place and date of birth, personal identification number, address, copy of ID documents). Family details for the purposes of provision of some professional services (e.g., family members’ names, personal identification number, date and place of birth).
    • Financial information (e.g., taxes, payroll, investment interests, pensions, assets, bank details).
    • CCTV at our sites may collect images of visitors. Our policy is to automatically overwrite CCTV footage within 30 days.
  • Sensitive personal data. We typically do not collect sensitive or special categories of personal data about individuals. When we do need to process sensitive personal data, it is with the consent of the individual unless it is obtained indirectly for legitimate purposes. Examples of sensitive personal data we may obtain include: 
    • Dietary restrictions or access requirements when registering for in-person events that reveal religious beliefs or physical health.
    • Personal identification documents that may reveal race or ethnic origin, and possibly biometric data of private individuals, beneficial owners of
      corporate entities, or job applicants.
    • Expense receipts submitted for individual tax or accounting advice that reveal affiliations with trade unions or political opinions.
    • Adverse information about potential or existing clients and applicants that may reveal criminal convictions or offences information.
    • Information provided to us by our clients in the course of a professional engagement. 
  • Child data. Although we do not intentionally collect information from individuals under 16 years of age, we may occasionally receive details about children attending performances and other events we host with their parents or guardians, or if such information is provided to us by our clients in the course of a professional engagement. 
  • Location-based data. We may process geographical locations you enter when seeking an office near you. 

5. What lawful reasons do we have for processing personal data?

We may rely on the following lawful reasons when we collect and use personal data to operate our business and provide our products and services: 

  • Contract - We may process personal data in order to perform our contractual obligations.
  • Consent - We may rely on your freely given consent at the time you provided your personal data to us. 
  • Legitimate interests - We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced. These include: 
    • Delivering services to our clients – To deliver the professional services our clients have engaged us to provide. 
    • Execution and performance of agreements with our suppliers, partners, sub-contractors, etc.
    • Direct marketing – To deliver timely market insights and specialty knowledge we believe is welcomed by our business clients, subscribers and individuals who have interacted with us.
    • Offering information and/or services to individuals who visit our website or offering information about employment opportunities.
    • Customizing individual’s online experience and improve the performance usability and effectiveness of KPMG's online presence. 
    • Conducting and analysing our marketing activities.
    • Meeting our corporate and social responsibility obligations.
    • Preventing fraud or criminal activity and to safeguard our IT systems. 
    • Exercising our fundamental rights, including our freedom to conduct a business and right to property based on the Constitution of the Republic of North Macedonia.
  • Legal obligations and public interests – We may process personal data in order to meet regulatory and public interest obligations or mandates (e.g. Measures against Anti-money laundering act, Independent Financial Audit Act, etc.). 

KPMG does not normally carry out automated decision-making, including profiling of personal data. If such is being carried out, KPMG undertakes to provide meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing.

In some cases, the provision of personal data is a statutory requirement (e.g. as per Measures against Anti-money Laundering Act) and if the specific data is not provided we may be obliged to terminate the relations with our client. In other cases, the provision of personal data may be necessary to deliver agreed professional services and if the requested data is not provided we may be unable to perform our work. In addition, the provision of personal data may be voluntarily, based on your explicit consent, and if the data is not provided we may not be able to perform the specific action requested by you (e.g. to send you a newsletter).

6. Why do we need personal data?

We aspire to be transparent when we collect and use personal data and tell you why we need it, which typically includes:  

  • Providing professional advice and delivering reports related to our audit, tax, advisory and other professional services. Our services may include reviewing client files for quality assurance purposes, which may involve processing personal data for the relevant client.
  • Promoting our professional services, products and capabilities to existing and prospective business clients.
  • Sending invitations and providing access to guests attending our events and webinars or our sponsored events.
  • Personalising online landing pages and communications we think would be of interest based on interactions with us and KPMG member firms.
  • Administering, maintaining and ensuring the security of our premises, information systems, applications and websites. 
  • Authenticating registered users to certain areas of our sites.
  • Seeking qualified candidates for our own needs or as requested by our clients. 
  • Processing online requests, including responding to communications from individuals or requests for proposals and quotations.
  • Contacting journalists regarding company press releases, invitations to annual press parties, highlighting messages that may be of interest on specific industry topics.
  • Travel arrangement assistance.
  • Complying with legal and regulatory obligations, including related to countering money laundering, terrorist financing, fraud and other forms of financial crime. 

7. Do we share personal data with third parties?

We may occasionally share personal data with trusted third parties to help us deliver efficient and quality services. These recipients are contractually bound to safeguard the data we entrust to them. We may engage with several or all of the following categories of recipients:

  • KPMG member firms, where necessary for administrative purposes or normal quality performance review and to provide professional services to our clients (e.g., when providing services involving advice from KPMG member firms in different territories).
  • Parties that support us as we provide our services (e.g., providers of telecommunication systems, mailroom support, IT system support, archiving
    services, document production services and cloud-based software services). 
  • Our professional advisers, including lawyers, auditors and insurers.
  • A potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or potential transfer or merger/acquisition of part or all of our business or assets, or any associated rights or interests. 
  • Payment services providers.
  • Marketing services providers.
  • Courts, law enforcement or other government and regulatory agencies and bodies (e.g., tax authorities, PRO, etc.) or to other third parties as required by, and in accordance with, applicable law or regulation.
  • Recruitment services providers.

8. Do we transfer your personal data outside the country where the data is collected?

We store personal data on servers located in the European Economic Area (EEA). Subject to certain statutory conditions, we may transfer personal data to KPMG International, KPMG member firms, and reputable third party organisations situated inside or outside the country where the data is collected and EEA when we have a business reason to engage these organizations and in compliance with the applicable legislation. Each organisation is required to safeguard personal data by means of contracts we have in place with those organizations, containing, inter alia, standard data protection clauses which are in a form approved by the European Commission.

9. Do we use cookies?

Our websites may use cookies. Where cookies are used, a statement will be sent to your browser explaining the use of cookies. To learn more, please refer to our cookie policy.

10. What are your data protection rights? 

Your data protection rights are highlighted here. In case you wish to exercise any of the rights described hereunder, you may contact us at ml-dldataprivacy@kpmg.com or at the address mentioned above.

  • Access – You can ask us to verify whether we are processing personal data about you, and if so, to provide more specific information.
  • Correction – You can ask us to correct our records if you believe they contain incorrect or incomplete information about you. 
  • Erasure – You have right to ask us to erase (delete) your personal data (i) after you withdraw your consent to processing, (ii) when we no longer need it for the purpose it was originally collected, (iii) if you object to the processing and there are no overriding legitimate grounds for the processing, (iv) if the data has been unlawfully processed, or (v) if the personal data has to be erased for compliance with legal obligation. 
  • Processing restrictions – You can ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can ask us to inform you before we lift that temporary processing restriction.
  • Data portability – In some circumstances, where you have provided personal data to us, you can ask us to transmit that personal data (in a structured, commonly used, and machine-readable format) directly to another company if is technically feasible.
  • Right to Object – In case we process your personal data on the basis of (i) fulfilment of the legitimate rights of KPMG, of a third party or a person to whom the data have been disclosed, or (ii) exercising activities of public interest or under official authorization, you have the right to request for discontinuance of your personal data processing. In these cases we will no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or unless we need to process the data for establishment, exercise or defence of legal claims. In addition, you have right to object to processing your data for direct marketing, including profiling, and your data shall no longer be processed for such purposes.
  • Automated Individual Decision-making – You can ask us to review any decisions made about you which we made solely based on automated processing, that produced legal effects concerning you or similarly significantly affected you.
  • Right to Withdraw Consent – You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you and we will advise you if this is the case. You may withdraw your consent at any time by contacting us at mk-dldataprivacy@kpmg.com or at the address mentioned above.
  • Right to complaint – you may submit request for confirming the violation of your right to the Agency for personal data protection in case you consider that your legal rights have been violated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.

11. What about personal data security?

We have put appropriate technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. We aim to ensure that access to your personal data is limited only to those who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information. We may apply pseudonymisation, de-identification and anonymisation techniques in efforts to further protect personal data.

If you have access to parts of our websites or use our services, you remain responsible for keeping your user ID and password confidential. Please be aware that the transmission of data via the Internet is not completely secure. Whilst we do our best to try to protect the security of your personal data, we cannot ensure or guarantee the security of your data transmitted to our site; any transmission is at your own risk. 

12. How long do we retain personal data?

We retain personal data to provide our services, receive services or goods from our suppliers and sub-contractors, stay in contact with you and to comply with applicable laws, regulations and professional obligations that we are subject to. We also make reasonable efforts to retain personal information only for so long i) as the information is necessary to comply with an individual's request, ii) as necessary to comply with legal, regulatory, internal business or policy requirements, or iii) until that person asks that the information be deleted.  The period for which data is retained will depend on the specific nature and circumstances under which the information was collected; however, subject to requirements of i)-iii) above, personal information will not be retained for more than six years, unless otherwise required by law or for the establishment, exercise or defence of legal claims or dispute resolution. We will dispose of personal data in a secure manner when we no longer need it.

13. Do we link to other websites?

Our websites may contain links to other sites, including sites maintained by other KPMG member firms that are not governed by this Privacy Policy. Please review the destination websites’ privacy policies before submitting personal data on those sites. Whilst we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

14. Do we change this privacy policy?

We regularly review this Privacy Policy and will post any updates to it on this webpage. When we make changes to this Privacy Policy, we will revise the "updated" date at the top of this page. This Privacy Policy was last updated 24 April 2020.

Any changes to the processing of personal data as described in this Privacy Policy affecting you will be communicated to you through an appropriate channel, depending on how we normally communicate with you.