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Robotic process automation

Robotic process automation

Robotic process automation

Robotic process automation (RPA) is the application of technology that enables computer software to partially or fully automate human activities which are manual, repetitive and rule-based.

It enables a company to map out a business process that is definable, repeatable, rule-based and assign a software “robot” to manage the execution of that process.

  • RPA software often works at the “presentation layer” (where the user interface of computer systems can mimic a human user)
  •  As RPA can sit on top of a company’s IT infrastructure, a company can implement the technology without altering existing infrastructure and systems
  • RPA relies on structured data which can come from various systems
  • Back-office clerical processes are good starting points for RPA as they tend to be simple and transactional in nature, requiring little analysis or
    subjective judgment

Key advantages of digital labor

  • Limit human exposure to sensitive corporate data
  • Increase security and governance tasks without the need for additional human labor
  • Leverage digitalized data to increase visibility and efficiency
  • Opportunity to focus more on higher value-adding activities, and less on routine processes
  • Decouple the correlation between labor and revenue growth 
  • Reduce the need for seasonal labor force (i.e. during peak seasons)
  • Reduce quality issues associated with manual data entry 
  • Reduce the need to redo tasks
  • Benefit from technology that performs tasks 24 hours a day, 365 days a year 
  • Rapidly scale up or scale down to adapt to changes in transaction volumes