Robotic process automation (RPA) is the application of technology that enables computer software to partially or fully automate human activities which are manual, repetitive and rule-based.
It enables a company to map out a business process that is definable, repeatable, rule-based and assign a software “robot” to manage the execution of that process.
- RPA software often works at the “presentation layer” (where the user interface of computer systems can mimic a human user)
- As RPA can sit on top of a company’s IT infrastructure, a company can implement the technology without altering existing infrastructure and systems
- RPA relies on structured data which can come from various systems
- Back-office clerical processes are good starting points for RPA as they tend to be simple and transactional in nature, requiring little analysis or