KPMG helped a retail giant scale their automated solution within the context of their culture.
Retailers worldwide face lower margins and stiff online competition. This giant retailer’s executives had to look beyond optimizing processes and offshore support to lower operating costs and maintain its low-price promise to customers.
They started adding digital disruptors to turn things around. A vendor developed a few pilot robotic process automation applications. However, the effort stalled when the retailer’s executives realized a small pilot of bots in a controlled environment was dramatically different than 500 bots running in centers around the world. To effectively move from pilot to a scalable model that included governance, they turned to KPMG to help reboot and drive their digital transformation.
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