The global pandemic has revealed a growing digital divide between businesses that were already down the path of transformation and others struggling to keep pace.

What is clear is that organisations need to address the way their IT models and systems operate. For businesses to excel and adapt to customers’ expectations, organisations need to adopt an operating model that is agile, dynamic, and adaptive to both business needs and market demands in order to deliver at varying speeds and scale.

This market speed operating model must be portfolio driven – meaning from how people are organised and governed all through to the technology architecture that supports it – and designed around the specific value streams of the business and its unique velocities, attributes, and characteristics.