The COVID-19 pandemic has changed the way businesses operate and interact with their customers. The pandemic has undoubtedly disrupted needs of organisations as new technologies emerged to fill the business environment void created by mitigation measures put in place by governments to contain the spread of the pandemic. As a result, organisations have had no choice but to adapt quickly, or risk being replaced by more agile and resilient companies that embraced the changes at the onset of the pandemic.
Since the onset of the pandemic in early 2020, organisations have realised that office space for their staff and storage facilities, flights among other necessities are no longer a must have, but a nice to have. To this regard, technology has been identified as a key enabler of business processes hence replacing costly infrastructure in order to remain resilient and profitable during these unprecedented times. Indeed, the Federation of Small Business noted that about 85% of business owners have identified investment in technology as a key driver to business growth.
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