The survey had over 4,200 CIOs and technology leaders’ respondents from 83 countries. In East Africa, we had over 90 respondents from Kenya, Uganda, Tanzania, Rwanda and Ethiopia.
This year’s report references both pre-COVID-19 findings as well as during COVID-19 responses. Together they give us a unique insight into the before, during, and continuing aftermath of the pandemic.
There is no doubting the pandemic’s dramatic effect on almost every aspect of business and life. The pandemic exposed a growing digital divide, shifted some priorities, and amplified many of the challenges that the IT organization faced prior to COVID-19. However, fundamentals also remain, such as the top two priorities for boards: 1) improving operational efficiency; and 2) improving customer engagement – both long-standing priorities of the technology leader.
Some entered the pandemic better positioned to pivot and scale into new opportunities. In our special report , we share four models of economic recovery patterns. While recovery will be unique to each sector, country, and company – common to all is the urgency to act decisively.
Click here to read more on East Africa findings
Download the full 2020 CIO Survey report:
Click here to view the Global CIO Survey page.