The next generation customer | KPMG | KE
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The next generation customer

The next generation customer

Insurers are no strangers to change. Even so, the past decade has been fairly tumultuous: new and more stringent regulatory requirements, changing customer demands and expectations, increasing competitive pressures and disruptive technologies and business models are all combining to create an era of unprecedented change for the insurance sector.


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We believe that if insurers are going to thrive in this new world they will
need to make fundamental changes to virtually every part of the business.
Success will not come from simply tweaking the status quo.

This report brings together keen insights, valuable tips and fresh survey
data to help insurers in Kenya achieve the value they expect from their
business agendas. From anticipating market disruption, to using predictive
analytics to address claims and underwriting challenges, all with one
purpose in mind, to provide the best customer experience possible.

© 2019 KPMG Kenya, a registered partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

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