Hiroaki Ijima

Head of Services Sector Strategy, Partner

KPMG Consulting Co., Ltd.

After working as a system engineer at a major foreign Sier and launching the Japanese subsidiary of a foreign ERP software vendor, he became a management consultant in 2002. Worked for two comprehensive consulting firms before assuming his current position. He has worked on a wide range of topics from business strategy formulation and BPR to system development and BPO. In 2013, at the dawn of the digital age, he launched a consulting business specializing in digitalization, and has been involved in customer experience transformation based on redefining the value provided in a digitalizing society. Currently, he is in charge of business strategy formulation in the service sector, and organizational and operational transformation and company-wide digital transformation based on customer experience transformation. He is supervising sector strategy (service sector) at KPMG Consulting. He is also in charge of marketing.

Responsible domain: Business strategy formulation (mainly for retail, distribution, food and beverage, consumer goods, service, telecommunications, media, high-tech, and trading industries) / Company-wide digital transformation starting with customer experience transformation / Marketing transformation, sales BPR

  • Advisory
  • Management Consulting