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Unleashing value

Unleashing value

Commissioning in the human services ecosystem


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The shift involves governments letting go of their traditional roles as service providers, and instead facilitating new markets and collaborative environments that enable desired outcomes. In response to this, many governments are recognizing the need and value of reform in the human services sector. Significant reforms are underway in Canada, UK, Australia, and New Zealand in health, disability, housing, community, aged care, and child and family services.

Some countries label the new approach ‘commissioning’. In others it is referred as ‘contracting’ or ‘procuring for value’. Whatever the terminology, governments need to act fast. These ripples of progress are giving way to a possible tsunami of change that threatens to swamp traditional service delivery.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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