Relationship capital | KPMG | JM
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Relationship capital: The path to profitable loyalty and provider productivity

Relationship capital

After decades spent developing their physical assets implementing systems, and making acquisitions, leading health systems are asking how they can best get a return on these capital outlays.


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doctor and patient

Attracting and retaining patients is hard. Getting people to actively and consistently choose your physicians and system for multiple needs over many years is a perquisite for profitable organic growth but its also a constant struggle. In most markets, people have multiple established systems and physician groups to choose from. To make matters worse, new entrants and business models are constantly presenting people with new places and ways to access information care and support.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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