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ITIL® Foundation Training and Certification Course

ITIL® Foundation Training and Certification Course

Quick Query
ITIL Foundation Training COBIT 5 Foundation Training

ITIL® is designed around the concept of the service lifecycle. There are five phases from service strategy to service design, with operations and continual service improvement ‘plugging into’ each of the main phases.
The ITIL® foundation training programme designed by KPMG in India covers the basics of service management, processes and functions within the ITIL® framework.

ITIL® qualification structure

The ITIL® qualifications offered by KPMG include the following courses with exams:

ITIL® foundation

The ITIL® foundation in IT service management course is aimed at professionals who require basic understanding of the ITIL® framework and the methods which could be applied to enhance the quality of IT service management.

ITIL® intermediate

The ITIL® intermediate course is module-based; each module has a different focus. These modules cover service management concepts in detail and the course is an industry-recognised certification.


The ITIL® Managing Across the Lifecycle (MALC) is typically the last step for IT professionals before they join a select group who are at the ITIL® expert level in IT service management. This course is intended to imbibe candidates with skills to support an organisation’s service delivery by bridging the service life cycle stages.

ITIL® Expert

A candidate can reach the level of an ITIL® Expert by gathering a minimum of 22 credit points, starting with the foundation course, a combination of intermediate courses, and finally with the MALC.

Course content for ITIL® foundation:

Module 1: Service management basics
Module 2: Service strategy
Module 3: Service design
Module 4: Service transition
Module 5: Service operation
Module 6: Continual service improvement

Who should attend?
The course is designed for meeting the requirements of the following audience:

  • Service team, application management team, QMS team, project managers, service delivery managers, business managers and service desk team.
  • Anyone who wants to pursue a career in service management.

What is it for you?

  • A detailed understanding on ITIL® life cycle phases, process areas and functions within ITIL® framework.
  • ITIL® foundation exam preparation.
  • Equips you to take initiative and implement service management best practices and standards in your respective organisation.
  • Certified ITIL® expert trainers with in-depth industry experience. All our trainers are accredited by APMG.

Evaluation and certification:

Participants will appear for the official ITIL® foundation examination on the final day of the training. The ITIL® foundation exam is a multiple-choice test, with 40 questions. The pass mark is 26 and this closed book exam is 60-minutes long. On successful completion, candidates will receive the official ITIL® foundation certification from APMG.

Course details


  • Two-day, classroom-based training.

Type of batches offered:

  • Corporate batches.
  • Public batches.


  • Bengaluru, Mumbai, Pune, Chennai, Hyderabad, Kolkata, Delhi and NCR (Gurugram, Noida). Trainings can be conducted at any location across the country as long as there is a minimum number of participants.

Please find the upcoming training dates below:

Location Contact details


+91 6364720012


Note: Timing 9.30 - 5.30 (Mon-Fri) excluding weekends and public holidays

All learning programmes are offered under the auspices of the KPMG Learning Academy. Click here to know more.


ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®)

*APMG International ISO/IEC 20000™ would be represented as ISO/IEC 20000™ throughout the web page.
APMG International ISO/IEC 20000 is a trademark of The APM Group Limited, All rights reserved.

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