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ITIL® training and certification

ITIL® training and certification

Quick Query
ITIL Foundation Training COBIT 5 Foundation Training


The KPMG in India’s course in ITIL 4 ( Information Technology Infrastructure Library) Foundation has been developed by the Business Excellence- Technology practice of KPMG in India and aims to familiarize participants in ITIL using the ITIL framework. Designed to keep in mind by one of the leading practices by gathering ITIL best practices from multiple industries and sectors, ITIL 4 Foundation is the first publication of ITIL 4. The framework’s focus tends to be on end-to-end service management, from demand to value.

These 2 days training qualification course has tailor made examples and case studies which will help the participants to get good insights to improve the service desk delivery improvement.


Course content:

Module 1: ITIL 4 evolution

Module 2: Service management key concepts

Module 3: ITIL key concepts

  • Four dimensions
  • Service Value System (SVS)
  • Service Value Chain (SVC)

Module 4: Guiding Principles
Module 5: ITIL Practices
Module 6: Simulation exams / Sample papers

Module 7: Axelos/ PeopleCert final certification exam.

Course objectives:

  • Understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies.
  • Act as a reference guide that professionals can use in their work, further studies and professional development.
  • Concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam.

Who should attend?

The audience could range from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practices.

Course details- Duration

It is a 2 days, classroom-based training.

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ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Frequently asked questions (FAQs)

1. What is the validity of ITIL4 Foundation certification? 

ITIL 4 Foundation certification does not expire and valid for lifetime.

2. Which are the cities where KPMG in India conducts ITIL4 training and certification?

We conduct ITIL certification trainings in major cities like Bangalore/Bengaluru, Delhi and NCR (Gurgaon/Gurugram, Noida), Mumbai, Pune, Chennai, Hyderabad. However, training can be conducted in other cities as well as long as there is a minimum count of participants.

3. What is the exam format for ITIL 4 Foundation certification?

ITIL4 Foundation certification exam is in the multiple-choice format, with 40 questions per paper. Requires a score of 60 per cent marks or more to pass. The duration of the exam is 60 minutes and is a closed book exam.

4. Do we conduct public batches or Corporate batches for this training?

We do not conduct public/open batches, we only conduct corporate batches or minimum batch size of 15 individuals.

All learning programmes are offered under the auspices of the KPMG Learning Academy. Click here to know more.


ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

COBIT® is a registered trademark of Information Systems Audit and Control Association® (ISACA®)

*APMG International ISO/IEC 20000™ would be represented as ISO/IEC 20000™ throughout the web page.
APMG International ISO/IEC 20000 is a trademark of The APM Group Limited, All rights reserved.

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