ServiceNow consulting services

Organisations understand that their service management capabilities must meet increasing market demands in time while have sustaining levels of complexity in their service delivery models. Companies today face numerous challenges, including

  • Navigating a web of customised legacy solutions to help support the modern dynamic changes in enterprise and complexity
  • Multiple enterprise applications
  • Alignment to process with visibility to all the users across the organisation
  • Deriving customer insights
  • Unlocking new revenue streams
  • Lowering operational costs
  • Meeting ever-rising customer expectations

The cloud is changing the way results are being delivered by businesses, and thus managing to achieve best-in-class return on investment. KPMG in India helps organisations in achieving transformation of enterprise service management with added benefits of Software-as-a-Service (SaaS)-based platform.

KPMG in India’s ServiceNow consulting offerings

KPMG in India provides

  • Assessments of ServiceNow implementations (people, process, technology)
  • Implementation services and process consulting along with specialisation in IT infrastructure library process design
  • Technology integration (SIAM – Service Integration and Management)
  • Customisations as per business needs
  • IT organisational change#Asset lifecycle management
  • Business reports, dashboards, performance analytics
ServiceNow consulting
ServiceNow consulting

Potential benefits of ServiceNow consulting services

ServiceNow is a single system of records (processes, people, locations, automated tasks, configuration items) and a single architecture services (data model, code base, workflow engine, etc.) making it:

  • Centre of digital transformation-hybrid and multi cloud, IoT, automation ML/AI, digital experience, DevOps, business led-IT
  • Business value outcome – Increase in productivity, fewer major outages, faster employee inquiry resolution time, faster security incident response, lesser time to build apps
  • Modernise, transform and innovate user experience, service intelligence and service experience – new digital products, multi-channel  customer experience, smarter application
  • Faster time to market

KPMG in India key differentiators

Functional transformation

  • Transform business functions by embracing experience design and harnessing ServiceNow to increase adoption and business impact.

Business model reinvention and transformation

  • Embrace digital disruption and seize industry-specific practices to reshape your business for the digital world.

Enterprise transformation

  • Transform and connect the capabilities of the front, middle and back offices to create a customer-centric business.


  • Improve operation efficiencies by harnessing new disruptive solutions to reduce friction, capture efficiencies and operate more effectively.