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Enterprise Resource Planning and Customer Relationship Management


KPMG India is one of Microsoft’s preferred alliance partners in the areas of Dynamics 365, Azure, Cortana Analytics, O365, and various...

KPMG India is one of Microsoft’s preferred alliance partners in the areas of Dynamics...

KPMG – MS Collaboration for Microsoft Business Applications

KPMG India is one of Microsoft’s preferred alliance partners in the areas of Dynamics 365, Azure, Cortana Analytics, O365, and various other technologies. As a certified Microsoft Dynamics Solution provider, we offer a customized services for clients' specific concerns across the complete business cycle including ERP, CRM, SharePoint, BI, .Net application development and more. We have a strong understanding of business processes across many industry verticals, and are aligned to our Global Delivery Methodology to help ensure consistent quality.

Our solution-based approach helps ensure that we integrate our domain experience with business consulting skills to offer a customised offering as applicable to you.

Business Applications

  1. Microsoft Dynamics 365
    • Operations (Dynamics AX)
    • Sales
    • Customer Service
    • Projects Service Automation
    • Field Services
  2. Custom-built applications using .Net, SharePoint etc.
  3. Microsoft Business Intelligence and Data Analytics.

Service Offerings

  1. Full Cycle Implementation
  2. Application Maintenance and Support
  3. Governance, Risk and Compliance (GRC)
  4. Program and Project Management
  5. Implementation Audit and Assessment
  6. Application Performance Improvement
  7. Version Upgrades.

Full Cycle Implementation across Industry Verticals

1. Banking and Financial Services
Customer experience and digital are the buzzwords in the industry today. Our Microsoft Dynamics CRM-enabled solution helps you achieve your financial and social goals through a digitally-driven holistic customer view, meaningful customer interactions, engaged employees and exemplary service. With a holistic approach, we focus on business outcomes rather than only the underlying technology. Having worked with Banks and Non-Banking Financial Companies (NBFC) in this space (including one with more than 7000 users), we are confident of helping you achieve your Customer Experience goals across sales, service and marketing.

2. Consumer Goods and Retail
Collecting data and driving meaningful insights from India’s complex distribution system comprising of Distributors, Wholesalers, Retail Outlets, Modern Trade and E-Commerce is a challenging task. KPMG in India has successfully helped one of India’s largest consumer durables and mobile companies navigate this complexity and get clarity on their trade operations including secondary sales, trade schemes, incentive tracking, beat management and much more. Built on the Microsoft Dynamics AX platform, our service offering in this instance is a stellar case study of how our partnership with Microsoft can help clients solve their complex business problems.

3. Professional Services / IT & ITES
Higher scrutiny on budgets and timelines from the end customer - results in intense pressure for the professional service industry to meet project deadlines on time and as per the allocated budget, streamline sales and operational activities, drive growth and revenue recognition at the same time ensuring that the client relationship remains intact and grows over a period of time. KPMG in India is one of the few Microsoft’s partners in this space having successfully delivered multiple end-to-end engagements starting from lead generation and completing the financial cycle to balance sheet generation.

4. Consumer Durables/Medical Equipment
Providing a superior post-purchase customer experience in the consumer durables industry remains one of the biggest challenges for most companies in this field. This is because typically it’s the franchisee technician who is interacting with the end consumer. Tracking, guiding and managing the franchisee operations is a critical function for the service team. Field one is a Microsoft-acquired solution designed to cater to this requirement and KPMG in India is one of their few partners in this space, bringing our deep expertise and vast knowledge to the table.

Application maintenance

KPMG Application Management Service provides a value-driven approach for addressing the clients’ AMS requirements with an increased focus on business processes rather than just technology. We offer ‘dedicated’ as well as ‘Shared Support’ services depending on the client requirements and project status. With built-in services of subject matter experts, we strive to ensure that there are continuous improvements and enhancements, over and above the regular support.


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