Intelligent Automation | KPMG | IN
Share with your friends

Intelligent Automation

Intelligent Automation

The ever-evolving IT and BPM landscape, driven by the rapid advancement of technology, organizations are considering automation...

The ever-evolving IT and BPM landscape, driven by the rapid advancement...

The ever-evolving IT and BPM landscape, driven by the rapid advancement of technology, organizations are considering automation as part of their transformation equation. The challenges of ensuring execution, compliance with current trends, competitiveness, market share and relevance are paramount.

Key challenges 

Key challenges organizations face in achieving the overall strategic and operational goals include:

  • Constant pressure for cost reduction and addressing depleting margins
  • Growing requirement of skilled resources in the market
  • Growing cost of labor in developing economies
  • Rate of changes in the business dynamics
  • Relentlessly evolving business models, often at high velocities

Intelligent Automation has a proven record of addressing these challenges by direct impact on the traditional model of labour arbitrage. KPMG defines Intelligent Automation enabled transformation as the continuum of technologies that will help organisations automate both business processes and operations.

Intelligent Automation can be broadly defined into three classes based on the level of automation: 

 Class 1: Basic process automation  Class 2: Enhanced process automation  Class 3: Cognitive automation
addresses transactional work activities that are rules-based and primarily repetitive in nature. This includes screen-scraping, macros, incorporating workflows and basic design capabilities. enables the recognition of unstructured data and aids in adapting to the business environment. enables decision support with the help of advanced decision algorithms, the evolution of these tools are generally interlinked with artificial intelligence e, natural language processing, big data analytics
and evidenced-based learning.

Areas with high automation traction 

To realize quick benefits the following activities can be targeted by basic and enhanced automation across various processes

  • Data entry
  • Data extraction
  • Manual activities/Verifications
  • Reporting
  • Excel based activities
  • Follow up/ email communications

Apart from the above activities, functions such as finance & accounting, procurement, information technology and human resources have high potential to be reinvented through automation.

  • Accounts payables
  • Accounts receivables
  • Reconciliations
  • Fixed assets accounting 
  • Supplier setup and amends
  • Purchase order management
 Payroll Management
  • Payroll accounting and processing
  • ComplianceSettlements
  • Travel desk
  • Attendance tracking
  • Reporting
  • Data processing
 Information Technology 
  • IT helpdesk
  • Data center management
  • Infrastructure management

KPMG’s portfolio of Intelligent Automation services

KPMG can help you in entire journey of adopting Intelligent Automation from introductory workshops to post implementation support.


  • Intelligent Automation knowledge sharing workshops

KPMG can organise and facilitate Intelligent Automation knowledge workshops by addressing several processes across different functions within your organisation. 

  • Diagnostic Study & Intelligent Automation readiness assessment

KPMG can understand and assess the existing business processes, evaluate automation potential and recommend a suitable approach for Intelligent Automationimplementation.

Advisory services: 

  • Business Case Roadmap planning
  • Contracting and commercial model assistance for Intelligent Automation sourcing
  • Change Management
  • Benefit realization
  • Intelligent Automation Center of Excellence (COE) Set up


KPMG assists in:

  • Intelligent Automation Tool Vendor Selection
  • Tool Configuration Assistance
  • UAT Support
  • User Trainings
  • End to end Project & Program Management
  • Post-implementation support

Potential benefits 

Following potential benefits are expected to be realized over a period of time

  • Reduces operations cost and improves process performance
  • Boosts productivity and reduces effort spent on repetitive tasks
  • Increases service quality resulting in higher customer satisfaction
  • Increases flexibility to accommodate volume fluctuations

Connect with us


Request for proposal



Key Contact