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KPMG in India's IT Service Management (ITSM) practice assists organisations by charting out an ISO 20000:2018 based process improvement journey. As part of the advisory services, KPMG in India facilitates organisations to establish, operate, maintain and improve a Service Management System (SMS) as per the requirements set out in ISO/IEC 20000:2018 within their current work environment for the purpose of obtaining key service and process improvement benefits. KPMG helps in enhancing the maturity of the Business Technology & Innovation department as well as the end users by practicing the best internationally recognised standards.
Key areas where ISO practice makes an impact
ISO practice offerings
Potential benefits of adopting ISO 20000:2018
KPMG in India’s key differentiators
Contact us: in-fmitsm@Kpmg.com