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Quality Assurance Outsourcing

Quality Assurance Outsourcing

Engagement options

Outsourcing Shared Services Managed Services
External third party is paid to provide a service that was previously internal to the buying organization  Provision of a service by one part of an organization or group where that service had previously been found, to more than one part of the organization or group Running a service for a customer by a vendor on the agreed outcome measured as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for a fixed price 
Access to high-quality services at a cost-effective price  Funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider. The key is the idea of 'sharing' within an organization or group. Offers efficiency, savings and improving the quality of the services involved.  Key value proposition is to deliver 'predictable services at a predictable cost' with continuous improvements and proactive value addition. Customer has to pay less for the same quality of service or gets a higher quality of service for the same price over successive years
Leads to redundancies and re-organizationMismatch in business, technical, development process and cultural mismatchManagement overheads  Disruption to the service flow; moving the work to a central location, creates waste in handoffs, rework and duplication, lengthens the time it takes to deliver a service and consequently creates failure demand  Bad selection of service providerLack of proper Contract setup may provide undue advantages to on party 

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