Findings from CII- KPMG in India report titled ‘Distribution Disrupted’
KPMG in India - CII report ‘Distribution Disrupted’
Product innovation, a digital strategy and an enhanced distribution channel are some of the key themes for the product manufacturers to reach the desired penetration. Total premium of the overall insurance industry in India (Life and Non-Life combined) is projected to reach INR26 Trillion by 2020
Mumbai, 28 November 2016: KPMG in India and Confederation of Indian Industry (CII) unveiled a report titled ‘Distribution Disrupted’ at the 5th CII Financial Distribution Summit, 2016, which recognises the critical role of the distributor community who can be instrumental in building a strong force of distributors to add a billion investors to the Indian financial markets.
The report unravels the current market potential for financial products in India with a spotlight on the Indian financial distribution ecosystem, along with its pertinent challenges and methodologies amidst evolving technology and regulation. It recognises the fact that with increased financial inclusion and having savings rates on the higher side across the world, India today has significant potential to create wealth by channelising savings to bank deposits, insurance products and investments in mutual funds. Voicing the theme of the summit in its findings, there is a need for building a zillion distributor workforce to tap the underpenetrated financial distribution markets in the country.
“It is good to see that, over the past few years, there has been a shift from pushing products to enhancing customer experience amongst product manufacturers. There is a lot of scope for financial product consumption in India given the size of its population, it has to be strongly supported by a sound lateral distribution base”, said V Ganesh, Chairman, CII Financial Distribution Summit and CEO, Karvy Computershare Pvt. Ltd.
As per the report, GDP, untapped household savings and dormant/quiescent HNI wealth in B-15 cities offer new business potential for financial services companies. According to industry experts and market analysts, the insurance industry in India will witness a record growth in terms of market size, penetration rates, new business income and similar growth statistics by 2020.
The report estimates that the total premium of the overall insurance industry in India (Life and Non-Life combined) is projected to reach the INR26 Trillion by 2020. However, experts suggest that this transition towards Vision 2020 has to be supported by an equally significant rise in the number of intermediaries involved in the distribution of insurance, mainly individual agents, and corporate agencies (including banks).
“The profile of an Indian investor is diverse; ranging from being unaware to tech-savvy when using financial products such as insurance, mutual funds and pension with a majority of addressable investors needing trustworthy consultative advice on a continuous basis. It is imperative for the players to cater to the changing investor needs and tap excluded segments through a channel of zillion distributors with a judicious mix of people and technology to be able to add a billion investors to the Indian financial markets,” said Naresh Makhijani, Partner and Head, Financial Services, KPMG in India.
Key findings presented in the report are:
India is yet to traverse the path of insurance distribution through extensive use of digital channels. With Penetration - Premium as a percentage of GDP at 2.6 per cent for life insurance and 0.7 per cent for non-life insurance, there is huge untapped potential in the Indian market. The emergence of aggregators, implementing mandatory e-insurance for ease of access, investor empowerment and simplification of KYC procedures is just the beginning of the change that needs to be incurred to tap the underpenetrated population of India. To address the challenge of penetration, insurers need to focus on: Redesigning the channel strategy and financial awareness of the customer and channel partners insurance landscape.
The Assets Under Management (AUM) in the mutual fund industry have seen significant growth in the last few years. The growth is likely to continue over the next four to five years. However, despite this growth, mutual fund penetration i.e. Mutual Fund AUM / GDP ratio of India is very low at 7 per cent as compared to USA which is at 83 per cent and the world average of 37 per cent.
Banks remain a key category due to their ability to leverage the existing distribution structure. Large bank distributors are supported by 200-300 RMs to source their AUM sales. Additionally, banks are initiating digital platforms to enable and promote online sales.
Pension fund in India is still in nascent stages of maturity. Some of the key factors impacting the growth of employee pensions in India are litigations on contribution base, lack of portability of accumulated corpus, disparity for self-employed, pre-retirement withdrawals.
New fintech players are entering the distribution market with solid technology solutions and are taking the business away from traditional distributors. Gen Y and Gen Z users are highly influenced by these players and are starting their first investments through these distributors. The technology platform created by them is self-sufficient to carry out all required transactions and view different reports, including a well-designed portfolio.
“Fintech is helping product manufacturers bridge the gap between overall customer expectation and customer experience. To achieve a high degree of financial product penetration, the distribution strategy has to be multi-dimensional in nature, creating a lucrative situation for all the involved stakeholders. Product manufacturers continue to adapt and change their strategy and form effective alliances with distributors; to garner higher market share and become the preferred choice,” said Harshvardhan Bisht, Partner, Management Consulting, KPMG in India.
Summarising the current scenario in which the financial services companies operate, the report suggests that India is at the cusp of growth with the economy bouncing back and a rise in youth population with an affinity for technology. This provides a myriad opportunities for mutual funds and insurance companies to cater to a wider investor base with innovation in the way they cater to the customer needs.
Thus, product innovation, a digital strategy and an enhanced distribution channel are some of the key themes for the product manufacturers to reach the desired penetration. Regulatory impetus and the efforts from financial services firms to empower investors and bringing in the element of trust are expected to yield a better connect in the near future.
Technology disruptors, new players and traditional channels will have to work together towards bringing in trust from customers and educating them of the immense potential for wealth creation.
About KPMG in India
KPMG in India, a professional services firm, is the Indian member firm of KPMG International and was established in September 1993. KPMG has offices across India in Chandigarh, Gurgaon, Noida, Ahmedabad, Vadodara, Mumbai, Pune, Bengaluru, Kochi, Chennai, Hyderabad and Kolkata. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflects a shared knowledge of global and local industries and our experience of the Indian business environment.
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