While GCCs were transforming themselves and aiming to reach a stage of higher maturity, the pandemic has brought in multiple facets of disruption and has accelerated the changes taking us into the future and altering the immediate priorities of the GCC leaders.  Technology innovation, geopolitical climate and emerging resourcing trends are converging to significantly change the way in which large multinational companies operate currently. In view of these, organisations and GCCs have had to step away from their tried and tested operating models into a new realm which is dominated by remote working, virtual collaborations and flexible work placement, and hence arises the need for ‘Agile Globalisation’. The ability to be global and agile at the same time is going to be key for successful delivery through resources of the future, enabled by a highly flexible enterprise architecture supported by robust business resilience.

This document attempts to provide a perspective on trends and driving factors of change for GCCs and highlight 10 key considerations for GCC leadership in order to become future ready and embrace the change. The document also contains a high-level self-assessment questionnaire for the GCC leaders, which can be used to gauge the future readiness of their centres and provide a broad directional view to become future ready.

Key contact

Shalini Pillay

India Leader - Global Capability Centres, Office Managing Partner - Bengaluru

KPMG in India


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