In the age of digital, it is imperative that the discipline of quality needs transformation to evolve to the demands of industry 4.0. This new state of quality, known as quality 4.0 aims at excellence in delivery, by way of doing right the first time, doing on-time every time and doing within budget. Quality transformation addresses the areas of people, process and technology, which involves empowered and engaged workforce, automation of repeatable activities and agility in execution. Elements of quality transformation are automated processes, optimised operating model, faster delivery, self-diagnostic and self-healing systems, and in-process quality enablement. Quality transformation gives promising results in productivity improvement, defect reduction, cost optimisation and better customer experience.
Director, BE Services, KPMG in India