The report evaluates the current thinking of TMT organisations in response to the pandemic, and their perception towards challenges and opportunities brought about by the digital acceleration. These perspectives have been collated through the help of a survey conducted by KPMG in India amongst industry leaders.
The key takeaway from the report is the need for TMT industry to evolve their business models and engage in active collaboration to provide converged technology and communication solutions to customers. As the TMT organisations themselves refocus on driving digital transformation, they also need to adapt to the evolving digital first customer behavior to deliver enhanced customer experience and drive value. TMT organisations would need to evolve agile business models to meet with the changing customer needs, cost structures and network requirements.
Partner, TMT Business Consulting