COVID-19 has triggered unexpected shifts in demand and radical changes in consumer behaviour across the globe. One of the larger shifts has seen consumers scramble to stock up on essential supplies and comfort foods, even as a wide range of businesses, including retailers of luxury and discretionary items, have struggled with weak sales. Companies are now seeking to re-evaluate their business models to cater to the post-COVID-19 customer, who is more financially constrained, more digitally savvy, and more thoughtful in decision making.
Harsha Razdan, KPMG in India’s consumer markets leader, shares his views on such changes in consumer behaviour and the steps businesses should take to better serve customers.
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The COVID-19 pandemic has highlighted the need to change the way we are running our financial institutions. The burning questions now are: how can risk management realign itself to the new realities of the post-COVID-19 world? What are the key themes that would enable the financial institutions to become robust and resilient in the post-COVID-19 era?
(5 minutes read)
The threat from cyberattacks is growing both in numbers and severity. Hackers are targeting individuals and businesses (ranging from small and medium-sized companies to big conglomerates) and developing innovative ways to gain unauthorised access to networks, compromising the confidentiality and availability of information. The new normal of remote working has put the focus firmly on cybersecurity, trust and protecting data.
(4 minutes read)
While there have been few positives in a pandemic that has turned into an unprecedented humanitarian and economic disaster, organisational learning has proved an exception. KPMG Learning Academy recently carried out a qualitative study, with the goal of understanding trends in learner behaviour, knowledge consumption and assessing the future for learning in leading organisations. Drawing on conversations with learning leaders across industries such as consumer goods, information technology (IT), agri-business, financial services and professional services, the study examines how businesses can protect digital gains in learning and development achieved during the pandemic.
Ambassador Craig Allen, President US-China Business Council (USCBC) and, Professor C Raja Mohan, Director, Institute of South Asian Studies, National University of Singapore discuss US-China trade dynamics and its wider implications in the context of the COVID-19 crisis.