This report focuses on the changing landscape of GCCs, key trends observed and their subsequent impact on skills of the workforce.
The intent of this report is to acknowledge and respond to emerging trends in the services economy. In the changing landscape of technology, it is our collective duty to reimagine future jobs and skills and ensure the progress of the society at large through creation of relevant opportunities. The report suggests an approach for GCCs to look ahead at a promising future that involves enabling accessibility and learning and creating new skill profiles. It emphasizes on the need for GCCs to continue being powerful value creators in a rapidly evolving business scenario and strategically respond to drivers of change.
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