Increased connectivity and adoption of digital technologies over the past decade and the after-effects of the pandemic have completely transformed the Indian marketplace. In the next three years, each one of India's 600,000 villages is expected to be endowed with reasonable digital connectivity via optical fibres. The migration of a significant share of governance instruments and public service delivery offerings to presence-less, digital channels looks set to become a reality very shortly, given the agility and ingenuity with which India has taken on the digital delivery of services, goods and information, particularly on the mobile phone. Currently, India has around 1.14 billion mobile phone subscribers1.
The Government of India has launched a host of national programs that present opportunities for investors to take part in improving India’s infrastructure and citizen service delivery. The state governments in lockstep with the central government have unveiled a new era of business reforms in the economy. The social sector has been a driving force in developing India’s economy with multiple organizations striving to empower local communities; thereby reducing the perils faced by the disadvantaged sections of the society pertaining to healthcare, livelihood, sanitation, education and other humanitarian causes.
The need and resolve to be accountable towards one of the most important stakeholders - citizens, is driving governments to re-look at the entire value chain of service delivery including, physical and digital infrastructure, health and social services and defence and public safety. A few of the key trends are:
With deep industry experience, insight and technical support, KPMG in India delivers a broad range of consulting, tax and advisory services to assist the government across the service elements through our integrated offerings with a focus on achieving responsiveness, flexibility and accountability towards addressing the needs of the citizens.
Our team has the distinction and privilege of working closely with government and non-government think tanks to help deliver significant results and enable transformation. Our service offerings are designed to deliver results and include strategy and policy advisory, program management, process reform, technology transformation, and public private partnership (PPP) advisory.