Gautam has considerable experience in the offshoring industry and an established track record of consistently achieving stretch business targets, building dynamic teams and driving colleague engagement.
He has managed diverse teams across multiple locations championing lean and automation initiatives delivering significant benefits and improvements fostering a high-performance culture.
Gautam has operated in an integrated/team-extension model across offshore and onshore locations:
- Spearheaded Barclays’ UK operations, servicing Fraud Detection & Investigations, Collections, Merchant Servicing and Personal Banking Operations across ~1,500 FTEs with a cost base of GBP18 million
- Pivotal in setting up the first Tech. + Ops. business at Barclays Shared Services; scaled it up from four FTEs to over 150 FTEs, providing MI, Automated Controls, Testing Services and SAS Reporting, which significantly enhanced BSS’ service offering to the bank
- Served as a key contributor to the ‘Be Digital by Design and Capability’ work stream for BSS: Led a key initiative, ‘Establishing and Building RPA DNA,’ within operations
- As Head of Business HR, worked alongside business leaders to implement an effective people agenda delivering best-in-class employee opinion scores.
Having worked at multiple locations across India, Gautam, his wife and son are now based in Bengaluru.