Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries, including 125 from the asset management sector.
Even before the pandemic, the asset management industry was grappling with the need to evolve and transform their business and operating models amid declining margins, rising cost of regulatory compliance and tax reporting and increasing customer demand. Responsible, values-driven investment has also become key to the strategic agenda with delivery through digital customer platforms. It is therefore not a surprise that the top two priorities for asset management digital leaders are improving operational efficiency and improving customer engagement.
Looking towards economic recovery paths, 38 percent expect to ‘transform to re-emerge’ with operating models stronger and more in line with consumer priorities, and another 38 percent expect to ‘scale’, sensing their potential to lead and provide capital to scale aggressively during recovery.
Asset Management will be a technology-driven industry, and will be critical in helping shape a new economy based on sustainable business.
KPMG firms are some of the largest providers of services to asset management organizations globally, we take a boutique approach to client issues with a focus on flexibility, adaptability, and innovation. We recognize that there are many on-ramps to supporting IT transformation and we’ve tailored our services accordingly: