We have developed a proven methodology to assist institutions that are required to enter into a remediation project.
We have developed a methodology to assist institutions with remediation projects.
The Central Bank of Ireland (“CBI”) has recently advised banks and insurance companies to tackle widespread errors on customers' accounts that have resulted in systematic overcharging, duplicate payments, errors in how customers' money is invested and failures to apply discounts, rebates and refunds.
In a letter issued to all firms in the banking sector, the CBI stated that banks “...must ensure also that refunds, where they are to be made to customers, are calculated correctly and applied to customers in a timely manner”.
We have developed a proven methodology to assist institutions that are required to enter into a remediation project as a result of such errors. We have built this methodology from our extensive experience on remediation projects in the Insurance and Banking industries, including working on a number of Payment Protection Insurance (“PPI”) remediation projects and the performance of numerous Consumer Protection Code (“CPC”) reviews, spanning across areas including:
What's in it for you?
In a challenging market, brand reputation and customer loyalty are key considerations; we can assist you in addressing and preventing such customer-related errors:
Contact us today to find out how we can help you with your remediation needs.
Save what resonates, curate a library of information, and share content with your network of contacts.Sign up today