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Home > Services > Consulting > Management Consulting > People & Change > Behavioural Change Management

It has long been said that the only constant is change, and given today’s market realities, businesses have little choice but to embrace change in order to survive and proactively drive change in order to sustain a competitive advantage.

Effective change management mitigates organisational risk in the pursuit of benefits realisation.

Whether the change is focused on a specific function or at an organisation-wide level, changes in corporate strategy, processes, systems, and technology require that people perform and behave differently. To enable and sustain lasting change, a formal change management effort is integral to any significant project a company undertakes. 

KPMG’s Behavioural Change Management (BCM) Method is an approach used to manage the people, process or system factors of change to achieve intended business outcomes.

Our method

What do we deliver for our clients?

KPMG’s BCM Method provides a clear and proven approach to delivering successful change. BCM activities are designed to proactively guide organisations, leaders and individuals through 5 key phases of change.  

Behavioural change management method table
These stages ensure that organisations, leadership and employees are:
  • clear on what the change means for behaviours and ways of working,
  • aware of the reasons for and benefits of the change and,
  • ready, willing and able to implement change. 

Whilst the stages of the BCM model aren’t necessarily linear on client projects (for example, we might be called in to develop a communications strategy under Make it Real), our experience tells us that unless each of the stages have been addressed, change will not succeed. 

Contact us

To find out more about how our Change Management team can help you with what’s next for your business, please get in touch. We’d be delighted to hear from you.

Need more information? Get in touch

Fiona Walls

Fiona Walls
Change Management Lead

Contact Fiona >

Martyna Hortmanowicz

Martyna Hortmanowicz
Senior Consultant, Change Management

Contact Martyna >

Conor McCarthy

Conor McCarthy
Head of People & Change

Contact Conor >

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