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Operational Transformation

Operational Transformation

Deep expertise in all aspects of business operations – from procurement to supply chain to sales and marketing.

Deep expertise in all aspects of business operations.

Operational transformation teams bring deep expertise in all aspects of business operations – from procurement to supply chain to sales and marketing – so that organisations can develop efficient and effective operations to support strategic business objectives and financial goals. These capabilities allow clients to use KPMG to support their broad enterprise transformation and operational effectiveness strategies. Our operational strategy capability helps clients rapidly analyse opportunities to enhance profitability and cost savings. We challenge the status quo by providing clients with an external perspective on ways to reshape their organisation, take out significant costs and improve the quality of their revenues.

Additionally, our teams offer expertise in the following functional areas: customer strategy and growth, supply chain and business operations, strategic sourcing and procurement, innovation and engineering and post-merger integration.

Shared Services and Outsourcing Advisory teams provide clients with the knowledge, data, technology and experience to define strategies for their global business support functions. We provide insights into how to integrate shared services, outsourcing and internal improvement into clients' broader transformation strategy. We offer deep functional knowledge in shared services and outsourcing for finance and accounting, human resources, IT, procurement and other critical business processes. Taking an objective approach, we help organisations transform service delivery models and address change management issues, centralise and optimise capabilities, outsource functions, and create sustainable governance and performance management models.

A large transformational project or program can signify new opportunities for an organisation. It can also spell a multitude of pitfalls. Getting it right is critical.

How we can help

At KPMG we provide the understanding and insight to help our clients safely and adeptly navigate the transformation journey. Whatever the sector, function or geography, we can help organisations to avoid the major causes of failure.

Our support begins at the earliest stages of a project or program. We help our clients to build their business case justification, offering indispensable tools and services around customer insights, market research, business case development, stakeholder and value management, as estimated benefits realisation. We offer a market leading approach to top down planning, enabling our clients to accurately size and cost their program of work.

Perhaps the single biggest cause of transformation failure is poor planning, structuring, setup and mobilisation. Our large program experience, Project Management Office and governance toolsets, help our clients to create robust plans and to mobilise for successful execution.

Most transformations are relentlessly complex whether they involve rolling out an incubated business, undertaking a major platform upgrade or implementing a major policy reform. Delivery can be fraught with replans and unexpected major budget impacts.

To help clients avoid these pitfalls, we have a core set of project managers and directors who work with all of KPMG’s service networks to assemble the right team, the right approach, and the right delivery capability for any given transformational project or program.

At the same time, we provide a range of required skills, methods and tools to cover major risk areas. These include:

  • PPM and PMO service capability
  • change management
  • organisation design and operating model
  • culture change
  • strategy and planning
  • program assurance
  • process design and optimisation
  • LEAN
  • cost optimisation.

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