Disruptive transport technologies are on the horizon, new entrants are challenging existing service models and a focus on consumer and constituent demands are challenging the service delivery status quo. 

Our global survey, conducted by Forrester Consulting, engaged 483 leaders from public transportation organizations across the globe to understand their perspectives on the sector’s future.

A sector on the cusp of change

Of organisations in the sector:  

  • 60% are investing or will invest in technologies to enable seamless services, deliver safe travels and reduce customer costs
  • 58% are investing or will invest towards ESG priorities
  • 40% identified improving customer service as a top strategic goal.

Key signals of change

The report identifies six key signals of change that forward thinking service providers are responding to:  

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