The toll industry is certainly not immune to the impacts of digital and social disruption. Indeed, as a key component of today’s mobility ecosystem, toll road operators play an important role in helping to fund, deliver and manage key mobility infrastructure. The big question is what role they will play in the future.
The entire ‘mobility’ ecosystem is being disrupted. Toll operators will need to embrace change in order to survive. But getting through the transformation will require unprecedented levels of efficiency.
In this second edition of the Toll Benchmarking Study we offer operators a unique view into the competitive landscape around the world. We look at technology investments and labor costs. We explore leakage levels and enforcement options. We share some of the risks and challenges at the top of the toll operator agenda.
Most importantly, however, this report serves as a valuable benchmarking tool for toll operators as they look to drive continued efficiency improvements, to support contract negotiations and investment requests or to underpin feasibility analyses.
The landscape is fundamentally changing.
Toll road operators are increasingly competing against other modes of transport that are disrupting the mobility status quo.
Technology plays a significant role in toll operational efficiency.
Time and time again, our data shows that the most efficient operators are those who continuously invest into new technologies.
Toll agencies must make better use of available technologies.
That includes technologies to improve back office, payments, resource management and predictive analytics.
Toll operators have access to valuable sources of data.
They should be using that data to plan traffic flow, demand and investment and to support mobility ecosystem partners.
Significant opportunities for improvement still exist.
You can find many of them by analysing your TCC, your workforce composition and your enforcement programs.
This survey was conducted by KPMG International and its member firms in 2018. In total, confidential responses were collected from 65 public and private toll operators representing a total of 184 tolling facilities worldwide.