Computer excel in helping people to do things, they do not get tired, they work fast and reliably. Therefore, computers have been used already for a long time for business process automation. However, something still went wrong after many years through digital transformation many people were still spending their days filling forms.
RPA is the next generation of business process automation. RPA brings the technology to integrate software that was not possible to integrate in another reasonable way: e.g. too old, no API, not compatible, etc. That’s where RPA can help. E.g. data can be read from one application and transfer it to another, mimicking human users.