Chatbots and Voicebots
Humans have become used to navigating and interacting with graphical user interfaces. However, for some complex inquiries it feels more natural to call or text for support.
Chatbots and voicebots can automate voice and text interactions with customers by answering questions or providing information.
We like to think of chat- and voicebots as the new apps, since they provide a simple yet comprehensive interface to the user.
Chatbots and voicebots have a great potential in a variety of use cases, as an alternative to both the graphical user interface, e-mail, text messaging and telephone calls. The bots reduce complexity for the users, since they can just ask for what they need, instead of navigating a complex graphical interface.
At the same time, the bots are able to mimic real human interaction, making it feel personal and tailored to the individual. This is possible at scale, thus reducing cost and improving consistency of service quality.
Click here to see how we implemented a voicebot solution for resetting passwords at the City of Copenhagen (Københavns Kommune)