During a 2-day session, managers from KPMG's Global Healthcare practice met to discuss with healthcare leaders from 14 hospitals across North America and Europe how health organisations have successfully achieved operational excellence through leadership, culture and data

In KPMG's report 'Operational excellence in healthcare: Getting from good to great' (link to download PDF), you can read about the importance of involving the entire organisation, how working with quality improvements is an ongoing journey and why the involvement of middle managers is crucial for success. Finally, you can also read a case study from the SickKids hospital in Toronto.


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