Robotic process automation (RPA) is an emerging form of business process automation technology based on software robots that can mimic a human worker. RPA can automate and integrate repetitive business processes by imitating human actions, such as logging into applications, entering data, calculating and completing tasks, and logging out. With RPA, companies can automate mundane rule-based and repetitive business processes, enabling their employees to devote more time to serving customers or other higher-value work, thereby improving productivity and quality. It works like a digital assistant for workers by clearing the onerous, simple tasks that eat up part of every office worker’s day.

Software robots are typically low-cost and easy to implement, requiring no customisation of existing software, or deep system integrations. These characteristics are crucial as organisations pursue growth without adding significant expenditures on low-value tasks. RPA is a great stepping stone to more advanced technologies, such as machine learning, and a digital bridge between applications that do not talk together. It is also an integration to new technologies such as chatbots and digital assistants.

In this video, Jesper Arnø, Partner at KPMG Acor Tax, explains how KPMG Acor Tax has embraced this development, and how we work with Robotics and Automation:

For a more detailed description of robotic process automation and the advantages that follow, please see the attached PDF (1,8 MB).