71% of sourcing advisors see lack of adequate and skilled talent as a key challenge in 2018
"2018 will be unique. Our results show that it will be a year of change, as investments will continue to rise in the shared services and outsourcing space"
says Joakim Abeleen, Director in KPMG Denmark.
While we often hear that new technologies, like Robotics Process Automation (RPA), are making employees redundant, the truth is that talent is a scarce resource globally.
To compensate organisations have for the last decade or so leveraged shared services and outsourcing to tap into talent pools in low-cost-high-talent locations. Now as the talent pools are global, competition for talent is fierce, and with the rapid entrance of new technologies, the capability requirements are changing, and organisations need to speedily attract and retrain.
Download KPMG's Nordic Shared Services and Outsourcing Pulse Survey 2018
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