69% of sourcing advisors and executives thinks the biggest positive impact on organisations’ operations in 2018 will be from intelligent automation
In 2017 organisations moved from just talking about automation to deploying it. RPA, as well as more advanced cognitive technologies, have become an integral part of many processes and delivery models.
Shared services and outsourcing will no longer be about hunting labour arbitrage and gradually improving processes through standardisation and optimisation. It will be about leveraging the right capabilities to drive automation across both back‑ and front‑end activities.
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