The findings in this year’s Pulse Survey indicates an acknowledgment of the increase in challenges for the Change Management agenda. This is a topic which has been high up on the challenge list for GBS leaders ever since the early days of shared services and outsourcing. However, with an accelerated pace of change, combined with increased focus in the Nordics for the need to redesign core business processes, it seems clear that mastering the art and science of Change Management is more relevant than ever before in 2017.
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